I work where configuration, documentation and everyday workflows need to agree, and where getting it wrong shows up on a ward.
I’m part of the team at Royal Cornwall Hospitals NHS Trust preparing for an electronic patient record implementation. My work covers device configuration workbooks, printer and location reconciliation, single document capture workflows, standard operating procedures, and checking clinician records.
Day to day that means working with colleagues, engineers and suppliers to find the gaps, resolve them, and make the next action obvious to whoever picks it up.
Oracle Health eCare / Cerner Millennium
Configuration workbooks
SOPs & how-to guides
Testing & validation
SMAX
SQL
Python
Excel
ITIL 4
Change control
Information governance
Case study 01
Reconciling device records before implementation
Problem
Printer records in the configuration workbook had drifted from the real estate. Printers had been swapped, moved or renamed, and some swaps kept the old name, so nothing looked wrong on paper.
What I did
Compared the workbook against engineer updates, tickets and team confirmations; wrote a simple maintenance workflow; and built a tracker that answers three questions for every device: what changed, is the master sheet updated, and is it ready for review or blocked?
Outcome
Changes get captured when they happen rather than discovered at review. Every mismatch has an owner and a next action before it reaches the configuration workbook.
Try it · illustrative data only
Device
Workbook says
Estate says
Result
Next action
PRN-A-014
Ward A · Bay 2
Ward A · Bay 2
–
–
PRN-B-003
Ward B · Reception
Ward B · Office
–
–
PRN-A-015
Ward A · Nurses’ station
Ward A · Nurses’ station
–
–
PRN-C-022
Outpatients · Desk 4 · Model L1
Outpatients · Desk 4 · Model L2
–
–
PRN-C-021
Outpatients · Desk 3
Not found
–
–
LBL-D-007
Pharmacy · Dispensary
Pharmacy · Dispensary
–
–
Made-up devices and locations. No real records, sites or staff.
Case study 02
Documenting and validating a document-capture workflow
Problem
Staff need to scan paper documents into the right patient record and encounter. The workflow needed a clear SOP and proof that it works end to end with the role users will actually have.
What I did
Mapped the intended route, wrote the SOP, completed the configuration review, then tested the workflow. When users couldn’t complete it under the intended access role, I wrote it up as a blocker instead of working around it.
Outcome
The workflow was not signed off on assumption. The blocker is linked to an existing change request, and a retest plan sets out the checks and evidence needed once access is fixed.
The five stages
Experience
Where I’ve worked.
Mar 2024 – present
EPR Systems Analyst
Royal Cornwall Hospitals NHS Trust · Cornwall
Supporting preparation for an electronic patient record implementation: configuration workbooks, device and location reconciliation, document capture workflows, SOPs and user guidance, testing, and issue tracking with suppliers and technical colleagues.
2022 – 2023
Office Web Administrator (part-time)
University of Birmingham
Updated departmental web pages alongside full-time MSc study, through the university’s Worklink scheme. Also a Postgraduate Student Ambassador.
Feb 2021 – Feb 2022
IT and Operations Support, Logistics
Niger Delta Power Holding Company · Abuja
Digitised paper records into searchable electronic files, contributed to procurement data analysis in SQL and a Python month-end reconciliation, and handled day-to-day IT and office support.
Education & certification
What I studied.
2022 – 2023
MSc Health Data Science, Merit
University of Birmingham. Dissertation on NLP-based phenotyping of pancreatic carcinoma.
2016 – 2020
BSc Information Systems, Second Class Upper
American University of Nigeria. Concentration in management information systems.
Certifications
ITIL 4 Foundation
Plus NHS Information Governance and Data Security Awareness (2025).
CV
The one-page version.
Everything above, in a format that fits an application. Drop me a line and I’ll send the version that suits the role.